Shipping Policy

Last Updated: [March 20, 2025]

At Infinity Ortho, we are committed to delivering high-quality orthopedic products with efficiency and care. Please review our shipping policy to understand the timelines and procedures for order fulfillment and delivery.

1. Processing and Shipping Time

  • All orders undergo a thorough quality check before dispatch.
  • We require a minimum of 21 days to process and ship orders to International clients.
  • We require a minimum of 4-5 days to process and ship orders to Domestic clients.
  • Shipping time may vary depending on the product type, order volume, and delivery location.
  • Once the order is shipped, you will receive tracking details via email or SMS.

2. Shipping Methods & Delivery Partners

  • We partner with trusted courier services for domestic and international shipping.
  • Delivery times depend on the shipping method chosen and the destination.
  • Expedited shipping options may be available at an additional cost.

3. Shipping Charges

  • Shipping charges vary based on the destination, weight, and size of the order.
  • Any applicable shipping costs will be displayed at checkout.
  • For bulk orders or special shipping requests, please contact us.

4. International Shipping

  • Processing Time: Orders are processed within 1-2 business days after payment confirmation.
  • Delivery Time: International orders typically take a minimum of 21 business days to arrive, depending on the destination and customs clearance.
  • Shipping Charges: Shipping charges vary based on location and will be displayed at checkout before payment. Any additional customs duties or import taxes are the buyer’s responsibility.
  • Order Tracking: A tracking link will be provided via email/SMS once the order has been shipped.
  • Customers are responsible for any customs duties, taxes, or import regulations applicable in their country.

5. Domestic Shipping

We strive to deliver your orders as quickly as possible within India.

  • Processing Time: Orders are processed within 1-2 business days after payment confirmation.
  • Delivery Time: Once shipped, delivery takes approximately 4-5 business days, depending on the location.
  • Shipping Charges: Shipping charges (if applicable) will be displayed at checkout before payment.
  • Order Tracking: A tracking link will be shared via email/SMS once the order is shipped.

6. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email.
  • You can track your order status on our website or through the courier partner’s website.

7. Delays and Exceptions

  • While we strive to meet the estimated shipping time, delays may occur due to unforeseen circumstances such as natural disasters, strikes, or government restrictions.
  • We will notify customers of any significant delays.

8. Address Accuracy & Non-Delivery

  • Customers must provide accurate shipping details during checkout.
  • If an order is returned due to incorrect address details, reshipping charges will apply.

9. Lost or Damaged Shipments

  • If your order is lost or damaged during transit, please contact us immediately.
  • We will work with the shipping carrier to resolve the issue and provide a suitable solution.

10. Contact Us

For any shipping-related inquiries, please contact us at:

Infinity Ortho
A-96/1, G.F. MayaPuri Industrial Area Phase-2, New Delhi-110064 (INDIA)
Website: https://infinityorthocare.com
Email: marketing.infinityortho@gmail.com
Phone Number: +91-9717574815, +91-11-47450927